What to do if you have an emergency outside of normal business hours.

At Mosaic, we understand that critical issues don’t always happen during standard business hours. While our Dedicated Support team is here to provide prioritized service during your regular support window, we also want to ensure you're prepared in the rare event of an emergency that occurs after hours, on weekends, or during holidays.

🚨 After-Hours or Holiday Emergency?

If you are experiencing a true website emergency—such as your website being offline, a security breach, or other urgent disruption—please email our general support team directly at:

📧 support@mosaicdataservices.com

This email address is monitored outside of regular hours for emergency situations only. Your message will be flagged for urgent attention, and a member of our team will respond as soon as possible.

For all non-emergency requests (such as routine updates, design changes, or content edits), please continue to use your normal task submission process within your support dashboard. These will be addressed promptly during standard support hours.